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  • Dw788 getting a little sick

    Last August I took my nonfunctioning DW788 to the DW Service Center. I bought it used from my brother, who originally bought it as a reconditioned machine. we both used it hard. The shop gave me a new saw to replace it, under their total rebuild policy for a flat price of $109.99. What a deal! Add to that a 1 year warranty. Well, 10 months later, and after cutting a Grandfather clock, it started making grinding noises. Apparently the bearings on the cam are going bad. Took it back to the repair center and pointed out that problem, as well as the saw doesn't always start without pushing the arm down, the insides of the light came apart, and the lighted bulb slipped down and melted a hole in the dust blower flex tube. Now the test is to see what DW does to the saw, how long it will take, and if it will cost me anything. So far, my experience with them has been superior. They have treated me far better than I could expect. Keep yall posted.
    Manufacturer Of Heirloom Quality Sawdust

    I wasn't born in the south, but I got here as fast as I could!

    Dewalt DW788 Hegner Maximat 18

  • #2

    Good luck.

    It's all fun
    Terry
    Craftsman 18"
    Delta 46-460 lathe
    ________________________

    https://www.facebook.com/SillyLillyBowsAndMore

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    • #3
      Got a call from the DW SERVICE CENTER Tuesday informing me my saw was ready to be picked up. They replaced the motor, and it now runs like a new saw. Checked everything over, and didn't need any tweeking. The lamp wasn't under warrNty, so I ordered a new one from them. I mis-quoted the DW Guaranteed complete rebuild price. Their WEBSITE quoted $259.99, but when I picked it up, they only charged me $209.99. A great price for a new saw. I have to give Dewalt high praise for their quick and superior customer service. Btw, there was no charge for the repairs due to the rebuild warranty.
      Manufacturer Of Heirloom Quality Sawdust

      I wasn't born in the south, but I got here as fast as I could!

      Dewalt DW788 Hegner Maximat 18

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      • #4
        Nice to hear a happy ending to a DeWalt story. Guess you live near a better service center than most folks.

        Let's hope the good luck continues and you continue to make a lot a high quality sawdust.
        Carole

        Follow me on my blog: www.scrollsawbowls.blogspot.com

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        • #5
          Yipee!!!!!!!!
          Scott
          Creator of fine designer sawdust.

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          • #6
            Sounds like you are back in business, Sawman. It must be nice to have a repair center that you can take your saw for repairs. I'm not sure, but, I would say Phoenix is probably the closest, & that's 175 mi.away. Sure don't want to ship it anywhere, at todays costs. Glad you are back in busines. Good Luck
            PERK

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            • #7
              I've had problems with the light that comes with the DeWalt getting really hot as well and quit using it. As for the saw, sounds like you started with a Type 1 and ended up with a type 2. Hope it's fixed for good now. I went in 3 times to "pick up my saw" when mine was in the AUTHORIZED service center - all 3 times it was still not working. Guess they didn't figure turning it on to check was required.
              Janette
              www.square-designs.com

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              • #8
                That's what happened Jannette, my saw was a Type 1. When I received it back, the label on the motor was the same as on the original saw. This past visit, when the motor was replaced, again the same label was on the new motor. I made the comment that if they had to remove and place that label on yet another motor, it would become unreadable. Thus, I have a new type 2 saw that wears a label claiming to be a Type 1. Took a good amount of tweeking to get it right, raising the rear table support, aligning the blade holder screws, tightening the linkage arm, etc. My saw and I are happy again.
                Manufacturer Of Heirloom Quality Sawdust

                I wasn't born in the south, but I got here as fast as I could!

                Dewalt DW788 Hegner Maximat 18

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