Concerns about Scrollsaw Seller

[playfulplans]

For those shopping Excaliber 16's, eBay seller utterguystools continues to advertise them on eBay as "10 available, 1 sold" although they are not in stock.

I ordered one and was informed they won't be available for weeks. Currently my $623.99 is gone from my bank account and locked up by Paypal awaiting their bank's refund transfer confirmation. To me, that's a lot of walkin' around money.

I emailed the company on Monday asking that they update their eBay listing but no luck so far. Was referred to their "fine print-" which does not excuse clearly advertising them as available in their ad.

I went ahead and purchased the Ex21 from Seyco after Ray and I spoke on the phone for twenty minutes about the various models. Free shipping no less!

Just a heads up,

Kevin
Downloadable wooden toy plans and woodworking projects | Playful Plans by Kevin McGuire

[Toneman]

I purchased my EX 21 from Ray @ Seyco not too long ago and you will receive FIRST CLASS CUSTOMER SERVICE!. Ray and his wife are beautiful people. I had never met them before purchasing the saw,but, immediately, I knew this vendor was "old style", taking care of the customers.

Tony,aka,Toneman

[playfulplans]

Tony, thanks. I was very impressed with their relaxed "old-skool" approach to salesmanship and full disclosure about all aspects of the deal. His service looks unparalleled.

I wish I'd researched sellers for just a few more minutes before taking the less expensive "carrot" on the EX16 from the eBay dealer... my mistake. Heck, I see now that Seyco was linked as recommended in the original Scrollsaw Mag EX writeup!

This is not about trashing any dealers of course. Just my experience.

Kev

[Markru2002]

QUOTE "I ordered one and was informed they won't be available for weeks. Currently my $623.99 is gone from my bank account and locked up by Paypal awaiting their bank's refund transfer confirmation. To me, that's a lot of walkin' around money."

Hi Kevin. I would also suggest you cancel the order through Ebay and request a refund from paypal. It is possible the seller will still ship the saw when they become available and then, since the saw was shipped and in good working condition, you may not be able to ship it back or get a refund. Just a suggestion.
Mark

[playfulplans]

Mark, thanks.
At my request on Monday the dealer has already posted a refund on my Paypal account, it's being held because of the usual 3-4 day waiting period for that type of bank-to-bank transfer. Just the usual nuisance..

Enjoying your EX21?

Kev

[Markru2002]

Hi Kevin,
I purchased it about 18 months ago from Seyco and I have not had a single problem or complaint. I love it. As stated before, Ray's customer service is the best.
Mark

[playfulplans]

Mark, looking at your scrolling on your site, I'd say you have a very deft hand also! I really enjoyed the six astronauts... a nice creative play on the old Bill Ding clowns.

K

[Ghornet54]

Hey, I bought an EX-16 from Ray 2 years ago at a show in Ohio. Couldn't be happier with the purchase. Only had to contact Ray once regarding the saw and it turned out to be my fault. I would definitely recommend Ray and the EX-16.

Charles

[playfulplans]

In fairness to the dealer originally mentioned, the refund has now posted and I believe they have taken down the eBay ad offering available Ex 16's for the time being. Thanks for that.

[wood-n-things]

Thanks for the update. That is only fair. He rectified the situation albeit a tad slow.