Please, if anyone own's a Dewalt saw or is thinking of buying one please read the following and the links. We can not allow DeWalt to continue to get away with the shoty manufacturing of there saw's and continue to praise them in this forum. If not for yourself but furture saw owners who spend hundred's of hard earned dollars on a saw that is suppose to bring enjoyment. If everyone would just take a few moments a read what has been sent from Dewalt customer service to myself and other 's in this forum I think you would all be surprised.
This is where it starts.
This was Dewalts response
Response (Larry) 04/18/2006 10:55 AM
Hello Corey, and thanks for using DEWALT's on-line support.
I have ordered you a new table and I do not have to have the other table back. I would like to get the serial number from your unit. Part of the serial number is a manufacturing date code which would help us track the units down if we started getting more reports of bad tables.
Table ships from Maryland, I would imagine you would have it within 7 to 10 business days.
Thank you for allowing us the opportunity to serve you. If your question remains unresolved or if you require additional information please update this incident.
Sincerely,
Larry Wagner
Than it goes here.
This is the responce I emailed them...
Wow, wish I would of received the customer service that Berry from Bear Fretworks received!
This information was received from a copied e-mail in the Scroll Saw WorkShop website and is pasted below.
Hello Barry, and thanks for using DEWALT's on-line support.
Thank you for the feed back. Again I thought a new table would have taken care of your problem but obviously it did not. Can you give me any idea how much it is raised? Unfortunately when I order a part through the computer, it goes to another location and I do not see the part. Since it was not a known issue, I made the assumption it was an isolated case and a table would have resolved the problem.
I have ordered a table from the warehouse, to have sent into my office so I can check our stock. I can keep you informed once I receive that table.
Sorry you were not happy with my response and I'm glad you emailed back. I will be in contact once I receive the table into my office.
Thank you for allowing us the opportunity to serve you. If your question remains unresolved or if you require additional information please update this incident.
Sincerely,
Larry Wagner
I don’t think you guy’s realize the importance of your situation! Your saw is being talked about on a forum that is WORLD WIDE! And people read post like Barry’s and mine, (follow the link)
And potential customer’s base a decision on what saw to buy on what people like me (Scroller’s) and Berry have to say about a product and there customer service! NOBODY want’s to spend hundreds of dollars on a saw that COME’S with a defective table!!! And Larry, for you to sit there and tell me and other people, and I quote,
“This is not a problem that I have been hearing and I thought a new table would take care of the problem. It would also be possible that a lot of our users are not stacking their material so that could be one reason we do not hear of this being a problem.”
Is total B.S. and you know it!
Do you not realize that we see these e-mails in our forum and people are concerned about DeWALT’s response to them! When are you guy’s going to step up to the plate and say that you have a problem with the manufacturing process with your scroll saw tables. I personally do not want to have to drive an hour and 20 minutes to Portland to get a table fixed on a saw that I spent $400.00 on! It should be ready to go OUT OF THE BOX!!!
I have no problem driving to Portland to get my table fixed if Dewalt is going to reimburse me for my gas bill @ $3.00 a gallon, in a Ford Expedition. I shouldn’t have to be the one to foot the bill for a faulty product! If I have to I will contact the Attorney General's Consumer Protection Division of the state in which I reside, Oregon.
And to say it was an “Isolated case” is propostricious!
And to say,
“It would also be possible that a lot of our users are not stacking their material so that could be one reason we do not hear of this being a problem.”
Maybe you should spend about 10 minutes out of your day in our forum and do a little reading and then tell me scroller’s don’t stack cut!
Mr. Wagner your’s and your companies excusses are ridiclious! You are producing a faulty product and you and your company are more than aware of it. So let’s work together and fix the issues so people who are Dewalt owners will continue to be Dewalt owners in the furture!
This e-mail will be posted in the Scroll Saw Workshop forum and so will any replies or lack there of!
Thank you for you time and attention to this manor!
Corey D. Roberts
So can we ban together a take on the giant and make them do what they say they are doing? Or do we just lay down and take it. The choice is your's.
If you wish to particapte and not let them get away with what they are doing I urge you to send an e-mail to this address, and help a fellow scroller, well more than just one, out.
[email protected]
!
This is where it starts.
This was Dewalts response
Response (Larry) 04/18/2006 10:55 AM
Hello Corey, and thanks for using DEWALT's on-line support.
I have ordered you a new table and I do not have to have the other table back. I would like to get the serial number from your unit. Part of the serial number is a manufacturing date code which would help us track the units down if we started getting more reports of bad tables.
Table ships from Maryland, I would imagine you would have it within 7 to 10 business days.
Thank you for allowing us the opportunity to serve you. If your question remains unresolved or if you require additional information please update this incident.
Sincerely,
Larry Wagner
Than it goes here.
This is the responce I emailed them...
Wow, wish I would of received the customer service that Berry from Bear Fretworks received!
This information was received from a copied e-mail in the Scroll Saw WorkShop website and is pasted below.
Hello Barry, and thanks for using DEWALT's on-line support.
Thank you for the feed back. Again I thought a new table would have taken care of your problem but obviously it did not. Can you give me any idea how much it is raised? Unfortunately when I order a part through the computer, it goes to another location and I do not see the part. Since it was not a known issue, I made the assumption it was an isolated case and a table would have resolved the problem.
I have ordered a table from the warehouse, to have sent into my office so I can check our stock. I can keep you informed once I receive that table.
Sorry you were not happy with my response and I'm glad you emailed back. I will be in contact once I receive the table into my office.
Thank you for allowing us the opportunity to serve you. If your question remains unresolved or if you require additional information please update this incident.
Sincerely,
Larry Wagner
I don’t think you guy’s realize the importance of your situation! Your saw is being talked about on a forum that is WORLD WIDE! And people read post like Barry’s and mine, (follow the link)
And potential customer’s base a decision on what saw to buy on what people like me (Scroller’s) and Berry have to say about a product and there customer service! NOBODY want’s to spend hundreds of dollars on a saw that COME’S with a defective table!!! And Larry, for you to sit there and tell me and other people, and I quote,
“This is not a problem that I have been hearing and I thought a new table would take care of the problem. It would also be possible that a lot of our users are not stacking their material so that could be one reason we do not hear of this being a problem.”
Is total B.S. and you know it!
Do you not realize that we see these e-mails in our forum and people are concerned about DeWALT’s response to them! When are you guy’s going to step up to the plate and say that you have a problem with the manufacturing process with your scroll saw tables. I personally do not want to have to drive an hour and 20 minutes to Portland to get a table fixed on a saw that I spent $400.00 on! It should be ready to go OUT OF THE BOX!!!
I have no problem driving to Portland to get my table fixed if Dewalt is going to reimburse me for my gas bill @ $3.00 a gallon, in a Ford Expedition. I shouldn’t have to be the one to foot the bill for a faulty product! If I have to I will contact the Attorney General's Consumer Protection Division of the state in which I reside, Oregon.
And to say it was an “Isolated case” is propostricious!
And to say,
“It would also be possible that a lot of our users are not stacking their material so that could be one reason we do not hear of this being a problem.”
Maybe you should spend about 10 minutes out of your day in our forum and do a little reading and then tell me scroller’s don’t stack cut!
Mr. Wagner your’s and your companies excusses are ridiclious! You are producing a faulty product and you and your company are more than aware of it. So let’s work together and fix the issues so people who are Dewalt owners will continue to be Dewalt owners in the furture!
This e-mail will be posted in the Scroll Saw Workshop forum and so will any replies or lack there of!
Thank you for you time and attention to this manor!
Corey D. Roberts
So can we ban together a take on the giant and make them do what they say they are doing? Or do we just lay down and take it. The choice is your's.
If you wish to particapte and not let them get away with what they are doing I urge you to send an e-mail to this address, and help a fellow scroller, well more than just one, out.
[email protected]

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