Announcement

Collapse
No announcement yet.

Great Customer Service

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Great Customer Service

    Hi folks, I'm not sure where this should be posted, so I apologize in advance if it doesn't belong here.

    This a post I put on several forums. I thought most people would be interested, but I don't know who is on the other forums.

    I just wanted everyone to know about my recent purchase from QTE North America. I ordered the new Pagas Head Clamp Set for my ailing EX-21 on 1/19 and was excited to receive them in about a week. When I opened the box, my excitement waned because I noticed that I was sent the wrong set of clamps and my saw is pretty much out of service.

    I called QTE this morning (FRI.), and received the best customer service I have ever experienced. I spoke with Richard Boehl and he immediately knew what my problem was and couldn't apologize enough. Rich quickly looked up my order and promised to ship out the correct set quickly, well in less then an hour, I got an e-mail that said my clamp set was on the way to the east coast via express mail, and I should expect them in a few days.

    I would highly recommend that anyone who needs or wants Pegas parts, to purchase from QTENorth America, INC. www.Qtena.com

    Rick
    Rick
    Just because the circus left town, doesn't mean the Monkey's off your back

  • #2
    Good to hear about the good service. I ordered mine from Bearwoods with similar results.
    Denny
    ArtCrafters in Dayton, TN

    Comment


    • #3
      Thanks Rick for sharing. Great to know that they have great prices and services.
      Scott
      Creator of fine designer sawdust.

      Comment


      • #4
        As Bruce always says, you buy from a place for the customer service, not the item. You can get the item anywhere. Good to know!!
        Betty

        "Congress needs to realize it is a government of the people, by the people and for the people. Not of the people, by the people and for Congress." - Dr. Benjamin Carson, Pediatric Neurosurgeon, Johns Hopkins Hospital

        Comment

        Unconfigured Ad Widget

        Collapse

        Latest Topics

        Collapse

        • Hobbyhorse
          Desk top music stand
          by Hobbyhorse
          A desk top music stand using one of Steve Good's patterns, made from 45,000 year old swamp kauri and finished with lacquer. The centre scrolled portion is 3 layers of the kauri at 3mm thick and laid up like plywood. I saw this pattern on one of Sandy's cuttings and rather liked it and put it i my to...
          Today, 03:18 AM
        • leehljp
          Reply to Canisters or Bags
          by leehljp
          I have two DC units and use bags too. I have not used canisters because of what you said concerning price, and my experience with mini canister use on shop vacs. My experience in shop vacs and specifically the large FEIN 8 year old unit - is that the canister on it gets filled rather quickly; logic...
          Yesterday, 09:47 PM
        • millwab
          Reply to House warming puzzle
          by millwab
          I usually don’t give anyone a picture either. Even my Christmas card puzzles go into the envelope unassembled with no indication of what the card looks like. For this one I made up my own card for them (complete with pictures) and put the envelope inside the box. Before they opened it I warned them...
          Yesterday, 08:35 PM
        • Will M
          Reply to House warming puzzle
          by Will M
          Well done.I have been doing the same thing for my neighbors.After I take a picture of their house I add their names to it on the sidewalk.I don't give them a picture of it when I give it to them.They are really surprised when they get it together.
          Will M
          Yesterday, 07:35 PM
        • Jim McDonald
          Reply to Help
          by Jim McDonald
          Put the hammer down and slowly walk away. Twenty years of selling and supporting electronics taught me some new language and that a hammer is a poor choice for installing printer drivers. ...
          Yesterday, 06:15 PM
        Working...
        X