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Great Customer Service

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  • Great Customer Service

    Hi folks, I'm not sure where this should be posted, so I apologize in advance if it doesn't belong here.

    This a post I put on several forums. I thought most people would be interested, but I don't know who is on the other forums.

    I just wanted everyone to know about my recent purchase from QTE North America. I ordered the new Pagas Head Clamp Set for my ailing EX-21 on 1/19 and was excited to receive them in about a week. When I opened the box, my excitement waned because I noticed that I was sent the wrong set of clamps and my saw is pretty much out of service.

    I called QTE this morning (FRI.), and received the best customer service I have ever experienced. I spoke with Richard Boehl and he immediately knew what my problem was and couldn't apologize enough. Rich quickly looked up my order and promised to ship out the correct set quickly, well in less then an hour, I got an e-mail that said my clamp set was on the way to the east coast via express mail, and I should expect them in a few days.

    I would highly recommend that anyone who needs or wants Pegas parts, to purchase from QTENorth America, INC.

    Just because the circus left town, doesn't mean the Monkey's off your back

  • #2
    Good to hear about the good service. I ordered mine from Bearwoods with similar results.
    ArtCrafters in Dayton, TN


    • #3
      Thanks Rick for sharing. Great to know that they have great prices and services.
      Creator of fine designer sawdust.


      • #4
        As Bruce always says, you buy from a place for the customer service, not the item. You can get the item anywhere. Good to know!!

        "Congress needs to realize it is a government of the people, by the people and for the people. Not of the people, by the people and for Congress." - Dr. Benjamin Carson, Pediatric Neurosurgeon, Johns Hopkins Hospital


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