I placed an order with Wildwood and when the confirmation came back the estimated shipping cost was 79.00US for a 52.00US order!!!!!!!!!!!!!!! Stunned is not the word for what I felt when reading that. The last time I got an orders from them the shipping cost 12.95 & around $20US. So I rang the company and got a very nice lady who said she that it was only an estimate and may be nothing like that in the end. However she would make a note on it to ring me before shipping (one thing was on back order so no panic). That was OK, I never thought too much that we were in different hemispheres and I might get called at 1am. So back on the pone I go and got another nice helpful lady. She would change the message from contacting me on my phone number to my email. OK I thought. So I carried on with breakfast then thought, hang on, she did say that HOPEFULLY the dispatchers would see the instruction and contact me. No, I can't afford risking that sort of postage for items I really can do without anyway - nothing was THAT important and if I really searched around in NZ maybe I could find them here, if not too bad, and besides not all the order was for me personally. SO........ (just as well its Sat and we have good cheap international calls on the weekend) I made third call to USA, got one of those nice ladies again and expalined that I really didn't want to take the risk of having to pay so much and cancelled my order! Now I can feel relaxed again.
One of the ladies explained that they've had a change in shipping options - not as many options available but I really didn't understand what she saying, but a change that reflects that sort of structure is way out of our league from little NZ.
Has anyone else experienced this? If so, did the shipping estimate reflect the actual shipping cost in the end?
One of the ladies explained that they've had a change in shipping options - not as many options available but I really didn't understand what she saying, but a change that reflects that sort of structure is way out of our league from little NZ.
Has anyone else experienced this? If so, did the shipping estimate reflect the actual shipping cost in the end?
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