ex 21 purchase concern

[Styrk1]

Hi folks. Question please. Do any of you know if there is a packaging quality difference in purchasing an EX 21 from Amazon rather than Seyco? Any other considerations? Please advise. Thanks. Styrk

[wood-n-things]

I do know that if you purchase through Ray at seyco. He actually takes every saw out of the box and tests it out prior to shipping. You can also call him in the future for help with your saw at no charge. I'd recommend going through him. Call and ask about any deals and possible refurbished saws he may have on hand as well.
Hope that helps.

[Jan]

I agree with Mike. A saw from Seyco comes perfectly adjusted and in perfect condition. Ray personally inspects and adjusts each saw before he ships it. He also has included a foot pedal with the saw. I don't know if he still does that, tho. As far as customer service is concerned, there is none better on the planet. He has the patience of a saint and answers the stupidest questions. I know this because I made the mistake of purchasing my first EX-21 from Woodcraft. Not only was I dumb enough to buy the floor model because it was the only one in the store, but it seems the saw was damaged prior to my purchase. Ray is the warranty contact for Excalibur saws. He checked the purchase date and serial number of my saw and then did everything in his power to make me happy, finally sending me a new saw. He wanted to do that far earlier than I was able to deal with because I had a bunch of work to do before the holiday craft shows. The upshot was, after receiving the new saw from Ray, at no cost to me (including shipping of both saws) I have a saw that has been flawless from the first day and continues to be so. Whatever the price difference might be, Ray is worth it. By the way, that was almost 2 years ago.

Jan

[sawdust11703]

There are certain things I won't buy through amazon. One of those are power tools. If you read reviews, you will find a lot of people complaining about how things are packaged (tools and many other items) and it seems a lot of people are receiving damaged goods. You are taking a chance. I purchased corel draw through them about 6 months ago. The program was defective as it would not load up certain parts of it and upon inspecting the disc, I found surface scratches on it. Obviously it was previously used. Luckily I got a refund. I am a bit suspicious about a lot of things for sale on amazon, especially when it seems like a very low price even if it says "new." You never know what you're getting from them. I just got a planer stand though them. I haven't opened the box up yet to check for damage, but I'd rather order stuff like that, than an expensive tool.

[Styrk1]

Thanks folks. Ray at Seyco will get my call. Styrk

[wood-n-things]

Let him know who sent ya....

[Styrk1]

I sure will Mike. As soon as my wife gives me the go ahead! Styrk