A friend of mine was inquiring about buying a Hegner scroll saw but wanted to know where his closest Authorized service depot would be just in case he ever needed service at some time.
So me being the inquisitive guy that I am, I contacted Advance Machinery for him and asked for a list of Authorized service depot locations in Canada or even over the border in USA.
Here is the resonse I got back today.
[QUOTEDear Sir,
I am sorry but we do not have any dealers in Canada. In fact, we are the
sole distributor for HEGNER and are located in Delaware, USA. The only way
to see our machinery locally is if we are attending a show in your area. If
you could give me your province I would be more than happy to see if we have
any scheduled shows in your area. Also, if you have any other questions
please do not hesitate to ask. Thanks!
Sincerely,
Jean Musselman
Customer Service
Advanced Machinery Imports
2 McCullough Dr.
P.O. Box 312 ][/QUOTE]
They didn't even mention any Authorized service depot's at all which was my question to them and only one sales outlet.
Would this be true that there is not a single authorized service depot in North America except for shipping a defective unit all the way to Delaware USA.
I found this quite puzzling and I told my friend I would try to get some better information about this on some WW sites because he does not own a computer and doesn't want to go through the snail mail process.
Can anyone here shed some light on this in case I have misunderstood the reply I got.
W.Y.
So me being the inquisitive guy that I am, I contacted Advance Machinery for him and asked for a list of Authorized service depot locations in Canada or even over the border in USA.
Here is the resonse I got back today.
[QUOTEDear Sir,
I am sorry but we do not have any dealers in Canada. In fact, we are the
sole distributor for HEGNER and are located in Delaware, USA. The only way
to see our machinery locally is if we are attending a show in your area. If
you could give me your province I would be more than happy to see if we have
any scheduled shows in your area. Also, if you have any other questions
please do not hesitate to ask. Thanks!
Sincerely,
Jean Musselman
Customer Service
Advanced Machinery Imports
2 McCullough Dr.
P.O. Box 312 ][/QUOTE]
They didn't even mention any Authorized service depot's at all which was my question to them and only one sales outlet.
Would this be true that there is not a single authorized service depot in North America except for shipping a defective unit all the way to Delaware USA.
I found this quite puzzling and I told my friend I would try to get some better information about this on some WW sites because he does not own a computer and doesn't want to go through the snail mail process.
Can anyone here shed some light on this in case I have misunderstood the reply I got.
W.Y.
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