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Customer Service
Okay... I just got back up off the ground after falling over from my first positive customer service experience I have had in years.
A few weeks ago I broke a blade on my Dremel 1800 and it really chewed up that plastic disk thingie on my table top. I cleaned up the edges and have been using it but my work has still been snagging on the tattered part. I called Dremel this morning and was greeted by a rather energetic lady who quickly found my part. When I asked the cost she told me there would be no charge (not even shipping) and further that they would have it out in tomorrow's mail.
I honestly expected to pay a small fee for a part that obviously will wear out in time. I know Dremel isn't out any big money for the small item I needed but I have to say that this sort of business practice really sits well with me.
A few weeks ago I broke a blade on my Dremel 1800 and it really chewed up that plastic disk thingie on my table top. I cleaned up the edges and have been using it but my work has still been snagging on the tattered part. I called Dremel this morning and was greeted by a rather energetic lady who quickly found my part. When I asked the cost she told me there would be no charge (not even shipping) and further that they would have it out in tomorrow's mail.
I honestly expected to pay a small fee for a part that obviously will wear out in time. I know Dremel isn't out any big money for the small item I needed but I have to say that this sort of business practice really sits well with me.
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