LeeValley screw eyes

[Dragon scroller and ********* Find all posts View Profile Close Dragon]

If anyone is ordering screw eyes for the mini birdhouses from LeeValley, check your packages.
I ordered two bags of 100 screweyes from them. For some reason I decided to count them. First bag had 98. Second bag had 98. So I phoned customer service. The man did not seem surprised at all. So I asked: Do all bags contain only 98? To which he answered: Probably.
WHAT???
So if you order from them please check your quantities.
Diane

[NC Scroller Senior Member Find all posts View Profile Close NC Scroller]

I never thought to count them but I get my screws from this place:

Screw Eyes

[DWSudekum Senior Member Find all posts View Profile Close DWSudekum]

They probably fill them by weight. For something that small that would be the way to do it.

DW

[Dragon scroller and ********* Find all posts View Profile Close Dragon]

I am limited as to where I get mine because of shipping costs. I guess it doesn't matter where you buy them you should always count them. Hubby told me that they don't count them they only weigh them.
Diane

[Block Member - Level 2 Find all posts View Profile Close Block]

If packaged in China, it's likely not by accident that both are 98 (look up "quality fade"). Most American companies error on the other side.

[Rolf The WoodMeister Find all posts View Profile Close Rolf]

Diane that is how we used to count small electronic components. We would take say 20 pieces, weigh them, calculate the average. Then use that number times the parts count for the weight of 100. With a good scale it is surprisingly accurate. We would recalibrate occasionaly just to be safe.

[Dragon scroller and ********* Find all posts View Profile Close Dragon]

I do know that it is done by weight but yes I would expect 100 or 101 but not 2 less in each package. AND, when I ask if they were all the same he answered: "probably". That really got me mad.
It did cost them more than the 4 missing because they are mailing me a free bag.
Diane

[Janette Intarsia Find all posts View Profile Close Janette]

So is Lee Valley going to send you 4 more screw eyes?

[Dragon scroller and ********* Find all posts View Profile Close Dragon]

Janette, they are sending me another full bag of "98" screw eyes
Diane

[NC Scroller Senior Member Find all posts View Profile Close NC Scroller]

Well you have to give them credit (Lee Valley). Good customer service is rare these days.

[Dragon scroller and ********* Find all posts View Profile Close Dragon]

yes they finally owned up to it and gave me good service but I feel sorry for all the people that never count they purchases. And it is not the money value of the items it is only as a matter of principle that I complained.
Let's face it 2 screw eyes from a bag that was $1.70 for 100 is not a big deal. But the fact that the amount of bags they sell in a year will make a difference to the manufacturer.
Diane