good news- bad news too..

[stevebuk]

hi
well the good news, my delta scroll saw turned up today, the bad news, i think its second hand, or at least been used before.
On opening the cardboard outer, i reveiled the usual styrofoam inner , but covered in black greasy fingerprints , odd thought i, anyway on lifting it out of the box, i also noticed it was not covered with the usual plastic bag, instead this was screwed up in the corner, anyway, i began to follow the booklet on how to change blades, and underneath the table there is a dust collection box, on removal of it, there inside was sawdust, IT HAS been used i said to the wife, so i rang them and asked WHY. They replied they did not know it had been used before, but stressed it has been discontinued and will struggle to find another replacement for it, so what do i do now? except them taking it back and risk loosing it forever, or offer for a refund of some of the cash and keep it, over to you for advise please

[PuzzledMoose]

Where did you buy it from, Steve? I'm sure that at the very least you should be able to get a partial refund on it if you decided to keep it ... you can't sell a "new" product in England - and probably nowhere else! - that has been used...

Personally I'd be tempted to try it first to check if it's working and then haggle for a substantial discount if it is ... but that's just my view ..

If it has been used though I would suspect it might be a return that there is something wrong with ....

I once managed to get a fridge in the UK for half price because of a dent in the side of it when it was delivered. The dent didn't matter at all since it wasn't visible when it was under the countertop but it was the principle ..

[Steviegwood]

Hi Steve, I agree with Ian here to try it out before returning it. You also may want to have your friend look it over with as to give you some advice. It sounds to me that he may have a little more experience with scrollsaws than yourself. If you find it in good working order I would then haggle about some monies back. BTW what model delta is it? Steve

[Minnesota scroller]

I hate to say it, but Ian may be right. Someone may have returned it for some unknown reason and they put it back on the shelf. Or, it could have been a display model that people tried out, which makes sense if it was their last one. In any case, they owe you money back if you decide to keep it. Display models, if they'll sell them, normally are sold at a discount.

Good luck. These types of stories are getting way too common.

[Gill]

Hi Steve

You might find this link useful. There's this link too, which explains your right in the UK to cancel an internet transaction up to seven days after the goods have been delivered.

Gill

[PuzzledMoose]

I hate to say it, but Ian may be right.

Aw I am right sometimes Mike - well sometimes - occasionally -

[Daryl185]

Steve thats a shame bud looks like someone sold you a bum steer as Ian said it may be a return so check it out or have a friend with scrolling experience look at it and if it seems ok to use go with Gills suggestion you may be able to get a partial refund any ways cheers and good luck

[Rolf]

Being used and having greasy fingerprints would indicate to me that someone has had it apart and fiddeled with the inards. I would send it back or you may end up with more frustration than waiting for another saw.

I have kept defective tools and fixed them myself just to fill the need for instant gratification. I will never do it again (so I say now) Just my opinion.

[Gill]

As I understand the law, Steve's entitled to return the saw in exchange for a full refund. The only dispute the vendor might raise will be the cost of return postage. If it was me, I'd phone the retailer and tell them that I'd decided on the full refund option and that I'd be happy to return the saw to whichever courier they might send to collect it. Any problems, go to local trading standards or the Citizens Advice Bureau and ask them for assistance.

How much did the saw cost, Steve? Could you get a similar one elsewhere? Are there other saws in the price range available elsewhere that you'd be prepared to consider?

Gill

[Ghornet54]

Steve, I agree with everyone else on this, but if you decide to keep it with a discount. Make sure you get everything in writing from both the retailer and the manufacturer. Also make sure you keep notes of the phone calls, who you spoke to and when and what was said!

Check your sales receipt and make sure it doesn't say "As Is". I'm the warranty manager of our company and if the sales receipt says "As Is", it means just what it says. Since the saw has been discontinued, can you still get parts? How long will they stock parts? Are new parts made to retrofit?

Just my thoughts.

Charles in KY

[stevebuk]

thanks for the info guys, i think i just want to return it, or exchange for a new one. this is the actual company i bought from, and the scroll saw too:
http://www.diytools.co.uk/Product.aspx/!TB_DEL40570

Frank(uk scroller) is coming over to look at it on friday, assuming its still here by then, but i haven't even tried to run the motor, i have just packed it away. I will phone them tommorow(thursday) as i am off from work, and see what happens about it. Meantime, thank you all for your comments, they are really appreciated.

[PuzzledMoose]

Just looked at the price of that saw on the link you posted - ouch!

A 16" variable speed delta here is less than half that amount. Wonder why the huge difference in price- other than the fact it has a 230v supply it looks pretty similar to the models here ..

There do look to be a few other places in the UK selling that same model at the moment but their prices are evn higher ..

[Gill]

[Dragon]

I wish you luck with the return or exchange of the saw. I can relate to your saw problems right now.
Diane

[Rolf]

Gill do you still have the VAT? I remmember when I was living in England every thing seemed to be double what it should be curtesy of your tax system.