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  • Stupid Mastercraft Saw

    Again. This time it is worse. I am going to the store on Monday and they will hear me yell. This one is also reconditioned and off the shelf. Imagine selling that for $110. reboxed as new.
    I was going to keep it. The last one didn't work properly. Hubby says, if it works use it until it breaks and then change it again before the warranty is finished. WELL.............plugged it in, took off the hold down piece. Put in a nice new blade and got a piece of wood up there. Pulled the on button. Boy it sounded too smooth, way too smooth. Double checked the speed. Turned it off and on again. And, yes I was right. The blade does not move. No wonder it sounds smooth. It does not go up and down, Nothing, Nada....
    Now I am pissed (sorry about the language) but that is exactly how I feel.
    Wait until I can get to that store on Monday.
    At least my issue 26 has come on Friday and so I'm doing a lot of reading and planning.
    Diane
    Dragon
    Owner of a nice 21" Excalibur
    Owner of a Dewalt 788
    PuffityDragon on AFSP

  • #2
    Diane, sorry to hear about the way that store is treating you. I think that I would take my business elseware. I would go so far as to write a letter to the editor of any local newspapers also about the service. Steve
    If This HillBilly Can't Fix it Then it Ain't Broke!!!
    My Gallery
    [email protected]

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    • #3
      Diane, I am so sorry you have to go through this. No one should. I can't believe any company would do such a thing to their customers. If I was you I would get a full refund and switch to a different brand. Sorry.......
      Scott
      Creator of fine designer sawdust.

      Comment


      • #4
        Diane - I am not fimilur (sp?) with mastercraft --but--- could there be a shipping tie holding the arm ? I know it sounds weird but heck-wouldn't hurt to look would it?
        Sharon
        I would get a full refund and go to another store

        Comment


        • #5
          Sharon, I had not thought of that. I had a friend that got a new scroll saw and he had to install the drive link. They told him that was left off for shipping purposes. Steve
          If This HillBilly Can't Fix it Then it Ain't Broke!!!
          My Gallery
          [email protected]

          Comment


          • #6
            I'm at the third saw Sharon and they are all packaged the same. I did however look in case this one was different and I haven't found anything that is blocking the way. I will look again later when I have stopped fuming. I will also have hubby look when he comes home. A different pair of eyes sometimes sees differently.
            This time they will open the box for me and plug the saw to check it. I am not leaving the store without "scrolling" right there.
            There is a toll free number on the front of the manual but of course they are closed on the weekend. I am also calling there on Monday morning.
            Grrrrrrrrrrrrrrrrrr.
            Diane
            Dragon
            Owner of a nice 21" Excalibur
            Owner of a Dewalt 788
            PuffityDragon on AFSP

            Comment


            • #7
              Sorry to hear of your troubles Diane,
              you must be so "pi^&$%D off by now,
              i think i would do as the others say , and get a refund , maybe go for another brand of saw ! from another dealer, i have an old (10 years) Delta
              and i can't falt it.
              Sharon could be right about a shipping strap,but i would have thought it would say about it in the packaging, might be worth checking.
              if not, good luck on moday, i;ll keep my head down wile the sparks fly!!!
              all the best ----Frank ---in the u.k.

              Comment


              • #8
                Give 'em hell Diane.
                Mike

                Craftsman 16" VS, Puros Indios and Sam Adams!
                Scrollin' since Jun/2006

                My Gallery

                http://scrollcrafters.com (reciprocal links welcomed)

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                • #9
                  What are CT playing at????? Unbelievable ... I'd be swearing too by now!

                  Sharon: - Mastercraft are Canadian Tire's own brand - I don't know who makes them. I've got a drill press and router of theirs and so far no problem - glad I didn't go for their scrollsaw!

                  I have heard a fewcomplaints about their planers though ...
                  Ian

                  Scrolling with a Dewalt 788

                  Comment


                  • #10
                    We've always been lucky with their tools so far and that is why hubby bought me the saw last Christmas from Canadian Tire. The original one was new and worked for a year. For sure I would love to have a G4 but I've seen the price and I know I will never have one of those so I have to buy what I can afford.
                    I thought it was against the law to sell reconditioned stuff without telling the customer. The last two were from a sealed box and this last one was even off the shelf.
                    Diane
                    Dragon
                    Owner of a nice 21" Excalibur
                    Owner of a Dewalt 788
                    PuffityDragon on AFSP

                    Comment


                    • #11
                      Diane -- you may want to consider try a Craftsman from sears. They have very affordable scroll saws and you will not be sorry-I have one and I am terribly rough on saws and I just replace them free with new ones ( replacement warranty ) about every year. I have not really wanted one of the more expensive saws because I can't see paying that much money for a tool. Maybe if I was rich and had more money -- naaaa - I would then be able to buy more tools and wood.
                      Sharon

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                      • #12
                        I am so sorry to hear this story Diane! Best of luck to you and a word of unsolicited advice.......don't yell.......ROAR. Much more enjoyable and productive!
                        ‎"Orphans are easier to ignore before you know their names. They're easier to ignore before you see their faces. It's easier to pretend they're not real before you hold them in your arms. But once you do, everything changes."

                        D. Platt

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                        • #13
                          This is disgraceful Diane, you should also give them a bill for travelling expenses and time taken from work. Also mention writing to local newspapers about their service it alway's works for me. Try not to lose your temper in the store but be firm with them and good luck.
                          kevin/pitbull.

                          Comment


                          • #14
                            Could not wait until Monday, was too anxious. So we went to the store today to hopefully get a new one. The person that gave me the second saw went: oh no, when she saw me come in with the box. What she didn't know and I told her about it is that this the third saw. One from another store on Friday.
                            There was one on the shelf and I would not leave without trying it out. I didn't even plug it in and refused it. The tension adjuster didn't turn properly. There were about 7 people waiting in line behind me as I asked her in a voice loud enough for all to hear. "Does Mastercraft always sell used saws for new? By that I mean returned merchandise that has been half fixed in a hurry and reboxed as new for full price?" She didn't know what to tell me but we could see the look on everybody's face.
                            So I told her to order me one and make sure that it was a very new one please. But it will only be in the beginning of February. More wait.
                            I have decided today that I am putting change in a jar every week and that will be my saw money when this one is not under warranty any more. I have 2 years to save up change. I can't wait to start on this mask challenge.
                            A very upset Diane
                            Dragon
                            Owner of a nice 21" Excalibur
                            Owner of a Dewalt 788
                            PuffityDragon on AFSP

                            Comment


                            • #15
                              Diane, that is just terrible. Wish you were closer because I have two older craftsman saws out in the shed that I would give you one to do you until you could get another saw. I hope that change adds up quick. I would not do any more business with that company. Wish we could help in some way. Steve
                              If This HillBilly Can't Fix it Then it Ain't Broke!!!
                              My Gallery
                              [email protected]

                              Comment

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