Hello everyone
Well I got burned again by Dell. You may have noticed I have not been on every much over the last month or so part of the reason is that our Dell laptop was at the dell repart depot. The AC adapter would no longer power the comptuer of keep the battery. I could not do a back up on it before I sent it in because the battery died. I did think it would be a problem I wrote on the the service sheet and also checkec a box on the sheet telling them not to repair or replace the hard drivyye for any reason. Well the laptop came back on Tuesday with a new hard drive and as with the other Dell that I had to have repaired onlynthe windows 7 os was installed. Thankfully I did have the old system backed up and Iwas able to recover just about everything [email protected] reinstall my Windows live mail program.
As with the other dell computer dell was no help they just told me that the hard drive had to be replaced. And that all of the programs other then the os are only installed on a new computer and they could do nothing about that. I have the computer up and running ok now but it took about 4 hours to do it. When I ask about why it took so long they said there was a typo on the service tag when they wrote it up so it took some time .to find it.
What have I learned from all of this. Don't buy a dell thay are no longer that company they were and just don't care about customer servive. And their tech support staff is just as bad
Well I got burned again by Dell. You may have noticed I have not been on every much over the last month or so part of the reason is that our Dell laptop was at the dell repart depot. The AC adapter would no longer power the comptuer of keep the battery. I could not do a back up on it before I sent it in because the battery died. I did think it would be a problem I wrote on the the service sheet and also checkec a box on the sheet telling them not to repair or replace the hard drivyye for any reason. Well the laptop came back on Tuesday with a new hard drive and as with the other Dell that I had to have repaired onlynthe windows 7 os was installed. Thankfully I did have the old system backed up and Iwas able to recover just about everything [email protected] reinstall my Windows live mail program.
As with the other dell computer dell was no help they just told me that the hard drive had to be replaced. And that all of the programs other then the os are only installed on a new computer and they could do nothing about that. I have the computer up and running ok now but it took about 4 hours to do it. When I ask about why it took so long they said there was a typo on the service tag when they wrote it up so it took some time .to find it.
What have I learned from all of this. Don't buy a dell thay are no longer that company they were and just don't care about customer servive. And their tech support staff is just as bad
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