Fedex customer service

[Band Saw Box]

I that need to go in for warranty repair. The company is paying to shipment and they use FedEx. I called to have the package picked up and I ws told it would be picked up on Friday by 6pm. Well at 8pm the package had still not been picked up so I called they told me the package was still scheduled to be picked up and they were running late. At 10pm still not pickup so I called again but this time I was told no pickup was even scheduled and that would not be picked up until Monday and that that was the best they could do.
I emailed FedEx to let them know that I wa not happy with the service and I got a reply, the funny thing is that it read the same word for word that the last replay I got from FedEx about a problem they noraml pat answer. I wish I could have sent the package by another carrier but the company doing the repair only uses FedEx and I would have to pay for shipping my self if I did not want to use FedEx. I will call the company in the morning to let them know just how poor FedEx Customer service was....... I sorry that's not really fair......The customer service I got would have to be 1000% better to be called poor.
I cant speak for everyone but for me I'll do all I can to avoid shipping or having anything shipped by FedEx.

[woodsman]

My best guess is, it still is not a perfect world.

[3_M]

I get all my orders from Germany via Fed Ex. Greaty service.
If I have any questions I call this lady: Lorry # 870-704-5133. She is maybe with the international service but you could try it and see what happens.
FD Mike

[Band Saw Box]

. Your right we don't live in a perfect world but with FedEx ground it really true. Thanks for the number Mike I call tomorrow if I can I've been on vacation for the last week so I know things will be very busy. I hope my package has been picked up when I get home

[Rolf]

I have always had good service from Fed EX. Maybe it is just your neck of the woods.

[Frenchy2]

Rather than have them (not come to) pickup the pkg, you can drop it off at a convenient pickup location, then its in their hands. Perhaps not as convenient as having them come to your door, but if they don't show up...

[evilbadger]

FedEx has always provided me with great service too. I usually drop my package off at one of their drop off locations though.